FAQs

WHO COMES UP WITH THE IDEAS?
We have over active imaginations & years of combined experience in creative disciplines, including filmmaking & fashion design. We also have two little girls who are a constant source of inspiration for us. We appreciate beauty in all of its forms: an incredible tactile experience, an amazing colour combination, interesting shapes & forms, & strive to channel this into our designs. 

DO YOU WHOLESALE? 
We are not taking on any new stockists at the moment, but welcome expressions of interest and look forward to hearing from you. Kindly email us direct - mail@suchgreatheights.com

ARE YOU INTERESTED IN COLLABORATING, OR WORKING ON SPECIAL PROJECTS?
We are always interested in discussing creative projects & collaborations. Kindly drop us a line & let us know what you had in mind. We will get back to you as soon as possible.

WHERE ARE YOU BASED?
We have recently relocated to beautiful Byron Bay, Australia. Prior to this, we divided our time between New York, USA and Adelaide, Australia. If you are in town, or you would like to meet elsewhere, please drop us a line 

WHERE ARE YOUR PRODUCTS MADE?
We design and produce all of our goods in Australia and the USA. This is an achievement we are most proud of! All of our production partners are family owned, or owner operated businesses, with decades of experience in their respective areas of expertise. Ethically made goods, paying fair wages. 

CAN YOU SEND ME PHOTOS FOR MY MAGAZINE / PUBLICATION / BLOG? 
Sure! Please get in touch as we would be happy to discuss your requirements. 

WHAT CURRENCY ARE YOUR ITEMS IN? 
We sell our goods in USD and AUD and operate two websites. 
www.suchgreatheights.com - USD
www.suchgreatheights.com.au - AUD

ARE YOUR PRODUCTS GUARANTEED? 
Looking after our customers is our number one priority & we aim to develop long lasting relationships, built on trust, through open and honest communications.

We pride ourselves on quality workmanship, using the best materials available to us. We spend a lot of time sourcing and vetting the best manufacturers and suppliers for each and every product. If you are unhappy with your purchase for any reason, or change your mind, please contact us within 3 working days of receiving your parcel & we will do our best to resolve the matter quickly. Please refer to our Returns Policy for further info.

IS IT SAFE TO PAY ON YOUR WEBSITE? 
Our online store uses an SSL certificate with 128 bit industry standard encryption technology. This is the same level of encryption used by large banks to keep your information secure. It is also Level 1 PCI compliant.   

I LOST THE HARDWARE FROM MY WONDER TENT / CLOTHES RACK. CAN I GET SOME REPLACEMENTS? 
We keep additional parts in Australia and the USA. Please drop us a line and we would be happy to send some out at the replacement value + postage.

YOUR OVERSEAS SHIPPING IS QUITE HIGH. IS THERE A WAY AROUND THIS? 
In 2015 we started shipping domestically from the USA and Australia. This has drastically lowered shipping costs, especially for our US customers. We will continue to improve our logistics and supply chain to offer lower priced shipping for other countries in 2017.

The fact is that some of our products are heavy and bulky, so there is no way to avoid paying a shipping premium. Rest assured, we always offer our international customers the best possible contract rates, through our various freight partners. 

WHERE DO YOU SHIP TO? 
We have been sending our products to all corners of the globe, since 2012. Please note: Freight costs & import duties & taxes (if applicable) are the responsibility of the buyer & will not be paid for in part or full by Such Great Heights.

I SAW SOMETHING ON YOUR WEBSITE LAST MONTH / YEAR. CAN I STILL BUY IT?  
Maybe. Please drop us a line with your enquiry & product description and we will get back to you asap. 

DO YOU PRODUCE CUSTOM WORK? 
We occasionally work on one offs, when time permits.
We are also open to working closely with our production partners on large volume jobs, for retailers / industry. If this is of interest, or you had something in mind, please drop us a line via our Contact page & we will get back to you shortly.